Southern Company IT Support Analyst in Waynesboro, Georgia
IT Support Analyst
This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new applications, upgrades to existing applications, and support for interfaces between applications serving as primary point of contact and working with the Nuclear Technology Solutions Applications Portfolio group as well as the Information Management Office to support the fleet of three nuclear plants and the corporate office. These applications could span across all functional areas within the nuclear organization (e.g. Operations, Asset Management, Engineering, Work Management, Radiation Projection & Chemistry, Document Management and Training).
Bachelor’s degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology and/or Information Technology is preferred.
Bachelor’s degree in Computer or Software Engineering is desired.
An advanced degree is advantageous and desirable.
Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.
Experience implementing, integrating, and supporting vendor application solutions is required
Experience supporting both Web and thick client solutions is preferred
Familiarity with Windows 10, MS-Office 2016, MS-Office 365 and Windows Server 2008/2012 is required
Experience with applications in a Citrix environment is preferred
Nuclear plant application support experience is preferred
KNOWLEDGE, SKILLS AND ABILITIES:
Primary Responsibilities include:
Ability to learn in a dynamic and fast paced environment. Must also be capable to learn computer applications in a quick and efficient manner
Performing primary system administration for servers or applications (support, requirements gathering, security, analysis, design, implementation, maintenance, backups, troubleshooting, etc.)
Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost.
Intermediate project Management experience with the ability to lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Experience with planning and managing scope, schedule, and budget for defined deliverables in accordance with IT project management standards and in accordance with service level agreements at agreed upon budgets.
Design, develop, enhance, support and maintain Standard and Ad-hoc reports-
Provide routine desktop support, including installation, break/fix, general troubleshooting and client support.
Experience with being primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions.
Ability to effectively and clearly document steps/code changes.
Ability to develop, write, edit, review and organize technical documentation related to computer systems such as users' guides, technical manuals and instructional materials to ensure that the text can be understood by non-technical users.
Occasionally may be responsible for providing frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local network and associated equipment.
Occasional travel will be required (two to three times per year or less as needed)
Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment
Must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Must be able to communicate with various levels of management and engineering as needed.
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously.
Team-oriented with a strong work ethic.
Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.
Strategic thinker that can embrace, influence and lead change.
Stays abreast of new technologies and techniques in the market
Must be flexible and able to change directions quickly and comfortably
Ability to work independently of direct supervision
Strategic thinker that can embrace, influence and lead change
Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.).
Ability to provide on-call support 24/7.
Candidate must be knowledgeable in hardware/network troubleshooting
Experience with TCP/IP Network communications use of VoIP
Although rare, the candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination
Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment
Participation in Random Drug/Alcohol Testing is a requirement of employment
Establish highly credible relationship with customers and team members.
Manage Competing requirements
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-East Georgia-Waynesboro
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Plant Vogtle - 7821 River Road (7821WAYNESBORO)
7821 River Road
Req ID: SCS2007383