Analyst II, IT Infrastruct

IT Infrastructure Analyst

JOB SUMMARY:

Southern Company owns and operates several data center and computer room locations throughout its service territory. These locations provide the hosting environment for the applications, servers, storage, security, network and transport infrastructure required for core business operations. This analyst position will receive daily/weekly work direction from the Data Center Operations Manager or Lead IT Infrastructure Analyst regarding IT infrastructure project assignments and operational issues within the data center environment.

Primary duties will include network, firewall and server installation/removal and connectivity requests from Smart IT and updating inventory systems (APART/DCIM) accordingly. This role will also respond to infrastructure break/fix issues and serve as the escort for IT service vendors needing access to the computer room.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

Education / Experience:

• Four-year degree in a related technology field with 2+ years’ relevant experience.

OR

• Two-year degree in a related technology field with 4+ years’ relevant experience.

OR

• Six years relevant experience working within a data center or similar environment installing and supporting network, servers, firewalls and storage infrastructure.

• Proven track record in support of problem resolution and project implementation is expected

General Competencies:

• General knowledge of data center operations

• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

• Ability to negotiate with and influence others – internally as well as vendors

• Ability to build relationships and work in a team atmosphere

• Ability to provide and accept feedback

• Strong analytical and troubleshooting skills

• Must demonstrate the Southern Company Values – Safety First, Unquestionable Trust, Superior Performance and Total Commitment.

• Professional oral and written communication skills

Technical / Leadership skills:

• Knowledge of Data Center/Computing infrastructure components

• Knowledge of structured fiber optic and copper cable standards, management and utilization

• Very high emphasis on leadership and planning. Must be able to look ahead be proactive.

• Ability to analyze information from multiple sources for complex problem resolution

• Ability to work independently, prioritizing major tasks by overall impact to the company

• Understand/achieve business, Technology Organization, and departmental goals, strategies, and plans

• Ability to effectively utilize standard Company computing applications (i.e. Outlook, Word, Excel, etc.)

• Ability to appropriately utilize documentation tools as required by specific job (CAD, VISIO, etc.)

Physical Demands / Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee and those an employee may encounter while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Infrastructure Analyst job requires the ability to occasionally drive long distances, travel overnight, be subject to 24x7 call out, work shifts greater than 8 hrs, lift / carry items up to approx. 75 lbs, climb stairs / ladders, and work in areas requiring specific safety measures such as working in tight spaces, protecting against electrical hazards and working at elevated heights.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6977

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services