Southern Company Sales Coordinator in Atlanta, Georgia
This is a fast-paced position requiring a dynamic sales support professional. In this role, you will work closely with our sales team, vendor partners and other internal departments to ensure all customer enrollments and retention efforts are efficiently and seamlessly completed. Under direct supervision, you will provide operational (system), billing, customer support and sales support administration assistance to our B2B sales team. Must have strong communication, organizational and time management skills; CRM and billing system experience; ability to multi-task and support multiple sales reps; and strong problem solving skills.
Job Responsibilities & Accountabilities by Competency
Assist in coordinating B2B transactions for sales team, including the accurate and timely processing of customer gas agreements, renewals, terminations and pricing for customer accounts in the CRM and billing systems.
Coordinates, maintains and generates reports in support of B2B sales, including sales force performance, sales promotions and incentives. Such reports may include upcoming renewals, sales contract exceptions, gain/loss, delinquency, bankruptcy, tax exempt, billing adjustments and incentive payouts.
Support sales team on pre and post-sales work, including preparing customer presentations, RFPs and other collateral.
Perform special project assignments for sales team and upper management, and generate and provide various ad hoc reports and data analysis as needed.
Inbound/outbound phone call support with sales team and customers, requesting/receiving critical information relevant to reps and other departments' needs.
Responsible for maintaining and updating the department’s policy and procedures manual, related to functional roll.
Prioritizes customer issues and escalates to manager or other department(s) as appropriate
Understand the markets we serve so market trends and possible system enhancements can be identified
Coordinate with various external sales, call center, billing and local distribution company partners to ensure customers are enrolled and all account related questions are answered
Deals with customers as needed to handle daily issues and interacts with internal departments and external vendors to ensure all customer issues are resolved in a timely and satisfactory manner
- Manages SSE’s customer relationship management (CRM) system to ensure that the required customer account information is complete and entered in a timely and accurate manner
Education, Certifications/Licenses and Related Work Experience:
Associate’s degree or 4 years applicable work experience
3 years’ experience in sales or service industry environment
Specific Skills & K nowledge:
Strong communication skills; ability to communicate in a positive and professional manner with customers, co-workers and vendors
Highly service and results oriented
Intermediate to proficient in MS-Excel and Word
Ability to coordinate multiple tasks effectively
Ability to work independently, yet operate effectively as a team player.
Strong attention to detail
Problem solving and knowledge providing a high level of customer service
Working knowledge accounting and sales force automation (SFA) systems (i.e. Salesforce, Siebel, etc.) and billing systems
Working knowledge of call centers
Working Conditions/Physical Requirements:
This position does not require travel
This position occasionally requires prolonged standing or walking
This position occasionally requires incumbent to reach above shoulder level
The position occasionally requires incumbent to bend, kneel, crouch or crawl
This position requires the ability to lift up to 10 pounds
The incumbent works in an office environment
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Sales & Marketing
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: SouthStar Energy Services
Job Type: Standard
Travel (Up to...): No
SouthStar Energy Services - 817 W. Peachtree St., NW (817AtlantaCODE)
817 W. Peachtree St., NW
Req ID: GAS2002394