Processor, Project Support

Atlanta, GA

Job Summary:

The purpose of this position is to provide back-office support for capital construction projects. These duties include processing new business contracts, creating new business service work requests, processing welding cards and service cards, updating meter information in Gas Request, and researching and updating premises based upon the current county GIS mapping system information. This position serves as a liaison between our pipeline contractors and Southern Company Gas to complete capital construction pipeline work.


Create New Business work requests in Gas Request per approved BCA (Business Case Authorization). Ensure building points are created and advance work requests from initiation to schedule status

Process New Business extension contracts, verify contribution in aid of construction (CIAC) information, and submit funds to Accounting

Process inbound credit card payments for CIACs and process refunds to customers due to project changes

Print, update, and distribute service cards to service centers. This process includes researching premise information via County GIS mapping, navigating the Southern Company Gas work management information system (WMIS) to update service cards, and pulling engineering drawings needed per the operations procedure manual (OPM)

Process invoices, analyze and resolve invoice discrepancies or missing data via recycle report

Identify payment delays through invoice aging reports and ensure compliance with contracted payment terms

Update Compliance Tracking System with pipeline contractor qualifications as well as issue plastic and steel fusion cards to qualified contractor employees

Second validate OJQ (Operator Joining Qualifications) Testing information to include pipe sizing and joining type

Maintain a service line tracking database for the collection of asset information for mains and services installed

Identify, analyze, and correct meter express interface exceptions for BCAs, MOIS and MOPS, and CC&B errors using Contractor Portal, Gas Request, CC&B, meter history, and meter management applications

Research and package all invoices and corresponding supporting data for any requests from internal audit or for the GA PSC quarterly audits of the Pipeline Replace Program

Work the CIM (consumption at an inactive meter) report each day to ensure no loss of revenue for the company

Verify that cancelled BCAs (Business Case Authorization) do not have charges in PeopleSoft, close AFE (authorization for expenditure)

Set up and maintain all projects in WMIS system, which includes understanding contract terms and conditions and timely creation of spot contracts with correct unit quantities and unit bid prices

Create, amend, or cancel new business work requests based upon Looker Application status

Second validate spot contracts in WMIS to ensure correct quantities and pricing

Update premise information as requested via GIS Notification due to pipeline contractor errors (work request errors, missing meter information, AC code changes, service card errors, crossed meters, etc.)

Work various reports to ensure meter information is captured (pending meter report, cut and cap report, meter removal report)

Complete work request to history transactions. Review work requests that are in closed status and ensure all invoices are paid, identify and resolve errors, and workflow work request status from closed to history

Business Acumen

Apply critical thinking skills to review and improve efficiencies in tasks assigned

Process confidential information; maintaining confidentiality

Creatively solves problems and recommends process improvements


Works with customers (internal and external) to resolve problems; answers questions and provides guidance on systems used by processors

Collaborates and builds effective relationships with stakeholders at all levels

Effective verbal and written communication skills

Driving Results

Demonstrates the ability to make prudent decisions with guidance from the supervisor

Understands the risks of decisions and the impacts of actions with guidance from the supervisor

Ability to coordinate and facilitate small group meetings with confidence, professionalism, and understanding

Education, Certifications/Licenses:

High School diploma or Bachelor’s degree


• 2+ years project support or administrative experience

Specific Skills & Knowledge:

• Ability to multi-task

• Basic Microsoft (Excel, Word, Power Point) computer skills

• Effective written and verbal communication skills


• PeopleSoft Financials (Intermediate Proficiency)

• WMIS (Work Management Information System)

• Gas Request & Contractor Portal



This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit .

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6501

Job Category: Construction

Job Schedule: Full time

Company: Atlanta Gas Light