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Southern Company IT Infrastructure Analyst, IOC in Atlanta, Georgia

IT Infrastructure Analyst, IOC


IT Infrastructure Analyst, IOC Telecom Team


The Infrastructure Operations Center is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure. These infrastructure components include but are not limited to: network, telecommunications systems, mainframe systems and distributed computing systems.

Job Summary:

This is an infrastructure analyst position responsible for monitoring and managing exceptions within Southern Company’s telecommunications, routing, switching, wireless and voice infrastructure. This includes monitoring, diagnosis and resolution. This position is for a remote worker.

Job Requirements :

  • Fundamental knowledge of the functionality of infrastructure event management tools; in addition to the support tools and resources available to analysts for resolving problems.

  • Ability to interface and coordinate repair efforts with external telecommunications companies that are utilized as partners or service providers.

  • Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of telecommunications networks.

  • Provide centralized monitoring and first line problem diagnosis and resolution for Network/Transport/Wireless.

  • When responding to events, the Infrastructure Analyst must carefully track and document all issues and resolutions in detail as a permanent record.

  • Continuously identify process improvement opportunities with analyst tools, processes and documentation.

  • Detailed, in depth troubleshooting of events that involve the health and availability of:

  • network devices and LAN/WAN sites

  • EMS and DSCADA networks

  • LTE networks

  • digital transport equipment including fiber optic, microwave, and wireless systems

  • facility equipment including generators, battery arrays, heating and cooling equipment, tower lights and intrusion alarms

  • company owned and maintained transport sites

  • voice networks

  • firewalls


  • In-depth knowledge of telecommunications troubleshooting techniques and concepts

  • Practical experience concerning telecommunications ancillary equipment and respective alarm information

  • Working knowledge of Netcool

  • Working knowledge of:

  • SONET OC-12, OC-48, DWDM

  • Digital Microwave and Spread Spectrum Radio Systems

  • DSCADA and EMS RTU communications

  • In depth knowledge of TDM technologies including T-1, T-3

  • In depth knowledge of voice and data networks including Cisco routing, switching and VOIP

  • Working knowledge of channel banks, DS0 to DS3 cross connect switches (DACS)

  • Working knowledge of system security policies and standards

  • Working knowledge of TCP/IP networks


  • Self-starter requiring minimal supervision

  • Embrace change

  • Excellent communication and listening skills

  • Work proactively

  • Take ownership and initiative

  • Work on multiple tasks/assignments simultaneously

  • Possess attention to detail

  • Demonstrate teamwork

  • Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

  • Ability to negotiate with and influence others – internally as well as vendors

  • Ability to build relationships and work in a team atmosphere

  • Ability to provide and accept feedback

  • Strong analytical and troubleshooting skills

  • Strong professional oral and written communication skills

Education / Experience:

  • An education in the Telecommunications field and/or 2 years experience in a telecommunications infrastructure environment are highly desired for this position.

  • Experience in a Network Operations Center and/or the utility industry is highly desired.

  • Preference may be given to candidates that hold a current Cisco CCNA Routing and Switching , Cisco CCNA Wireless , and or Cisco CCIE Routing and Switching certification.

Work Location and Hours

  • The successful candidate will work remotely (i.e. telecommute, work virtually, work from home). Reporting to an office location is not required.

  • Although reporting to an office location is not required daily, there will be occasional travel required for face-to-face training, face-to-face meetings, etc.

  • Although a non-traditional work schedule/hours, employee will be required to attend monthly team call.

  • The Infrastructure Operations Center is located at 241 Ralph McGill Boulevard, Atlanta, Ga.

  • Must currently reside, or relocate at own expense, within AL, GA, MS or IL Southern Company electric or gas service territory.

  • The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Required to work some observed holidays. Occasional extended hours are required as critical events occur.

  • This position is specifically for the schedule of the ECHO team working 3 day x 12 hour weekend nights: Friday, Saturday, and Sunday from 7PM ET – 7AM ET on the following day.

Start of Schedule

End of Schedule

Friday at 7PM ET

Saturday at 7AM ET

Saturday at 7PM ET

Sunday at 7AM ET

Sunday at 7PM ET

Monday at 7AM ET


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2011084