A stable work environment that offers competitive pay and benefits? A culture that values diversity, inclusion and teamwork? The chance to make a difference every day?
Working at Southern Company and its affiliates provides all of the above.
IT Infrastructure Analyst, IOC
IT Infrastructure Analyst, IOC Telecom Team
The Infrastructure Operations Center is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure. These infrastructure components include but are not limited to: network, telecommunications systems, mainframe systems and distributed computing systems.
This is an infrastructure analyst position responsible for monitoring and managing exceptions within Southern Company’s telecommunications, routing, switching, wireless and voice infrastructure. This includes monitoring, diagnosis and resolution. This position is for a remote worker.
Job Requirements :
Fundamental knowledge of the functionality of infrastructure event management tools; in addition to the support tools and resources available to analysts for resolving problems.
Ability to interface and coordinate repair efforts with external telecommunications companies that are utilized as partners or service providers.
Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of telecommunications networks.
Provide centralized monitoring and first line problem diagnosis and resolution for Network/Transport/Wireless.
When responding to events, the Infrastructure Analyst must carefully track and document all issues and resolutions in detail as a permanent record.
Continuously identify process improvement opportunities with analyst tools, processes and documentation.
Detailed, in depth troubleshooting of events that involve the health and availability of:
network devices and LAN/WAN sites
EMS and DSCADA networks
digital transport equipment including fiber optic, microwave, and wireless systems
facility equipment including generators, battery arrays, heating and cooling equipment, tower lights and intrusion alarms
company owned and maintained transport sites
In-depth knowledge of telecommunications troubleshooting techniques and concepts
Practical experience concerning telecommunications ancillary equipment and respective alarm information
Working knowledge of Netcool
Working knowledge of:
SONET OC-12, OC-48, DWDM
Digital Microwave and Spread Spectrum Radio Systems
DSCADA and EMS RTU communications
In depth knowledge of TDM technologies including T-1, T-3
In depth knowledge of voice and data networks including Cisco routing, switching and VOIP
Working knowledge of channel banks, DS0 to DS3 cross connect switches (DACS)
Working knowledge of system security policies and standards
Working knowledge of TCP/IP networks
Self-starter requiring minimal supervision
Excellent communication and listening skills
Take ownership and initiative
Work on multiple tasks/assignments simultaneously
Possess attention to detail
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
Ability to negotiate with and influence others – internally as well as vendors
Ability to build relationships and work in a team atmosphere
Ability to provide and accept feedback
Strong analytical and troubleshooting skills
Strong professional oral and written communication skills
Education / Experience:
An education in the Telecommunications field and/or 2 years experience in a telecommunications infrastructure environment are highly desired for this position.
Experience in a Network Operations Center and/or the utility industry is highly desired.
Preference may be given to candidates that hold a current Cisco CCNA Routing and Switching , Cisco CCNA Wireless , and or Cisco CCIE Routing and Switching certification.
Work Location and Hours
The successful candidate will work remotely (i.e. telecommute, work virtually, work from home). Reporting to an office location is not required.
Although reporting to an office location is not required daily, there will be occasional travel required for face-to-face training, face-to-face meetings, etc.
Although a non-traditional work schedule/hours, employee will be required to attend monthly team call.
The Infrastructure Operations Center is located at 241 Ralph McGill Boulevard, Atlanta, Ga.
Must currently reside, or relocate at own expense, within AL, GA, MS or IL Southern Company electric or gas service territory.
The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Required to work some observed holidays. Occasional extended hours are required as critical events occur.
This position is specifically for the schedule of the ECHO team working 3 day x 12 hour weekend nights: Friday, Saturday, and Sunday from 7PM ET – 7AM ET on the following day.
Start of Schedule
End of Schedule
Friday at 7PM ET
Saturday at 7AM ET
Saturday at 7PM ET
Sunday at 7AM ET
Sunday at 7PM ET
Monday at 7AM ET
Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Req ID: SCS2011084