Southern Company Billing Analyst in Atlanta, Georgia
SouthStar Energy Services is owned by Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Headquartered in Atlanta, SouthStar is proud to serve more than half a million of residential, business, large commercial and industrial (LCI), and CNG customers in numerous retail energy markets across the United States. Depending upon your location, you may know us by one of our trade names: Georgia Natural Gas ® , Illinois Energy SM , Illinois Energy Solutions SM , Ohio Natural Gas ® , Grand Rapids Energy ® , Maryland Energy ® , Florida Natural Gas ® , New York Natural Gas SM , New Jersey Energy SM , or Virginia Retail Energy SM . For more information, visit www.southstarenergy.com
The Billing Analyst will assist with day to day operational and billing support and processes including report analysis and error resolution of existing product and service offerings and product billing processes and systems. This person will assist with documenting and maintaining standard operating procedures (SOP’s) for established and new operational and billing requirements and processes. Various contract and billing factors are maintained by this position. This person will assist with system testing for both new product launches and continual ongoing programming changes and enhancements. This person will interact with various support departments including Accounting, Collections, Marketing, IT, and the Call Center (through Client Relations Department) coordinating any support needed from or for these departments as it relates to daily operations and billing functions. This person will also assist with ad hoc projects and the analysis of various operational and billing hurdles as they arise. The management and development of departmental metrics may also be part of this role. Other duties as assigned.
Job Responsibilities & Accountabilities by Competency
Analyze the output of various daily/weekly/monthly operations and billing control exception reports, troubleshoot issues and define the action plan to determine the scope of the problem, how to fix the problem, and how to prevent it from happening in the future (exception reports typically relate to contract enrollments, cancellations, renewals, billings, adjustments, etc. of existing product and service offerings).
Become Subject Matter Expert (SME) for the energy platform.
Maintain various contract and billing factors
Assists in testing and implementation of system enhancement projects for billing and operations.
Tests system to determine the effect changes may have had on application functionality.
Initiates process and system improvement.
Supports billing and operations for all energy markets as needed.
Perform monthly / quarterly SOX controls
Perform daily and monthly support tasks for markets including usage exception processing, billing, and system updates.
Assist in supporting billing and back office operations for all other markets as needed.
Performs daily bill reviews for new and expanded markets.
Monitors daily billing processes and investigates exceptions for new and expanded markets.
Reviews, researches, and resolves exceptions from daily, weekly, and monthly monitoring queries.
Performs regular invoice reconciliation for LDCs (Local Distribution Company) in new and expanded markets.
Resolves LDC transaction exceptions for all markets.
Updates and validates monthly pricing for LDCs in all markets
Supports billing and back office operations on a going-forward basis once implemented.
Implements process and system improvements related to billing exceptions
Performs regular reporting and ad hoc queries or data requests for internal SouthStar business owners including marketing and accounting departments.
Supports the defect process with account research and clean up as needed.
Supports billing and back office operations for all markets.
Document and maintain policies and standard operating procedures (SOP) for established and new operational and billing requirements and processes
Gathers and analyzes data from multiple sources to identify and implement new processes and process improvements in billing and operations.
Identifies root causes for billing and operational exceptions and works to correct and prevent future occurrences.
Work with other departments and team members
Work with all departments seeking system assistance, enhancements, data requests and troubleshooting.
Creates process improvements and enhancements, providing data and other support documentation that justifies the changes.
Identify root cause for billing exceptions and implement associated process and system improvements.
Gather and analyze data from multiple sources in order to identify and implement process improvements for IL market and back office operations.
Assist in supporting any and/or all other Market implementations and acquisitions as needed.
- Bachelor’s degree or 5 equivalent work experience
Related Work Experience:
- 3-6 years of experience in consumer services or business to consumer (B2C)
- Retail utility experience
Specific Skills & Knowledge:
Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if other team members are located in other locations
Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
Strong relationship management skills
Strong organizational and problem resolution skills
Strong troubleshooting ability
Ability to perform metrics creation, implementation, tracking and reporting
Computer literate; strong knowledge of Microsoft Office applications such as Project, Visio, Word, Excel, PowerPoint and Access
Strong knowledge of Microsoft Office Project, Visio, and Access.
Familiarity with SQL
Working Conditions/Physical Requirements:
This position requires occasional travel (0-10%). The incumbent may be required to travel on occasion. Trips may require air travel and/or overnight stay away from home for one or more nights.
This position occasionally requires prolonged standing or walking
This position occasionally requires incumbent to reach above shoulder level
The position occasionally requires incumbent to bend, kneel, crouch or crawl
This position requires the ability to lift up to 10 pounds
The incumbent works in an office environment
About Southern Company
Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com at http://www.southerncompany.com/ .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Customer Service
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: SouthStar Energy Services
Job Type: Standard
Travel (Up to...): No
SouthStar Energy Services - 817 W. Peachtree St., NW (817AtlantaCODE)
817 W. Peachtree St., NW
Req ID: GAS2001726