Applic Analyst, II

Description

Maximo COE – SCM Application Analyst

Job Description:

This position is responsible for supporting the company’s portfolio of supply chain related applications. Applications in the portfolio include IBM Maximo v7.6, Interpro EZMaxMobile, SMART by GEP, Ignition by Telus (Priya), SCOTT (Southern Company Online Travel Tool), and other bespoke in-house applications. This position resides in the Maximo Center of Excellence (COE) which reports up through the Technology Organization (TO).

Support responsibilities for this position are comprised of the following:

• Providing customer facing production support for incidents escalated beyond the front-line support team. Examples of incidents include troubleshooting system/integration errors, complex data management/repair requests, and triaging system change requests.

• Facilitating non-development related portions of the software development lifecycle including requirements gathering, technical design, and testing.

• Partnering with customers to stay abreast of emerging needs in our customers’ business and leveraging opportunities to further extract value from our supported applications.

• Leading and executing major projects and upgrades with responsibilities to include:

• Project strategy development (i.e. – strategies and approaches for data conversion, testing, defect remediation, etc.)

• Workshop facilitation

• Business process modeling

• Fit-gap analysis

• Functional requirements documentation

• Technical solutioning

• Testing

• Collaborating with external software vendors and internal support resources (e.g. – TO Service Desk, TO COEs, TO Infrastructure, Database Services, etc.) to provide seamless support to customers

• Developing and maintaining system documentation pertaining to support responsibilities and tasks

Education & Experience:

• 4-year bachelor’s degree

• 3 years previous experience with the IBM Maximo 7.6 application

• Previous experience with Interpro EZMaxMobile is a plus

• Previous experience with Smart by GEP is a plus

• Previous experience providing end-user support to multiple user groups within heavily matrixed support organizations

• Working knowledge and understanding of processes and procedures related to supply chain operations

• Proficiency in data management skills with experience using SQL/PL SQL

• Previous experience working within established Systems Development Life Cycle (SDLC) frameworks

Skills/Abilities/Traits:

• A commitment to safety

• Strong organization skills and attention to detail

• Ability to analyze and document business processes

• Proactive problems solving and analytical skills

• Strong oral and written communication skills across all organization levels

• Sound business judgement, a customer service focus with ability to effectively support challenging business partners

• Ability to work effectively with both technical and non-technical professionals

• High level of stamina and an ability to be effective in a dynamic and challenging environment

• Ability to effectively manage multiple projects and tasks

• Deliver behaviors and values of Southern Style and the Code of Ethics

• Strong work ethic and effective teaming

Reporting Relationship:

• This position will report to the Maximo – Supply Chain Application Development Manager

Additional Needs:

• Limited travel required

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: United States

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2011307